If the auction calls and need a proxy bid removed for a customer log in to AWG and select the auction. On the left select event reports, select event proxy bid. Spec the dates for the current week. Get the run # and stock # and the offer ID that needs to be removed.
When you have all the information select SETUP on the left hand side of the screen. From there select RUN ADMIN TASKS. On the task bar select REMOVE BID. Put the offer ID in and hit submit. You may have to repeat this step several times for it to take effect.
Double check to see if the bid was removed by selecting EVENT REPORTS and selecting event proxy bids. If the bid has been deleted it will say true on the right side under deleted. If not you will need to repete the process to delete the bid.